Privacy Policy

Your privacy is important to us. This Data Protection and Privacy Policy (“Privacy Policy”) explains how we collect, use, disclose, process, transfer, store, and delete your personal information when you interact with Alkhudhairi Jewelry Co ("Alkhudhairi", "we", "us", "our") through our website (the "Website") or by any other means.

The terms "you" and "your" refer to a customer or user of the Website or someone who interacts with Alkhudhairi Jewelry Co through other channels.

Please read this Privacy Policy, our Terms and Conditions, and Website Legal Notice before using our Website. If you do not agree with the terms outlined, please do not use the Website or submit your personal information.

By using the Website and/or submitting your personal information, you consent to this Privacy Policy, the Terms and Conditions, and the Website Legal Notice in full, including the use of cookies and the collection, processing, storage, transfer, disclosure, and protection of your personal data as described herein.

1. Collection and Use of Personal Information

Personal information is data that identifies or can be used to contact an individual.

You may be asked to provide personal information when using the Website. Alkhudhairi Jewelry Co and its affiliated entities may share and use this data in accordance with this Privacy Policy. We may combine your personal information with other data to improve our services and offerings.

Providing personal information is optional, but failure to do so may prevent us from delivering products or services, or responding to your queries.

Examples of data we may collect include:

Name, nationality, date of birth, passport/ID numbers, address, email, phone number, contact preferences, device identifiers, IP address, location, and payment details.
Personal data of minors or dependents submitted with your authority.
Government-issued identification for identity verification.

2. How We Use Your Personal Information

With your consent, and in accordance with applicable laws, we may use your personal data to:

Provide products and services.
Comply with legal obligations.
Perform contractual duties.
Fulfill legitimate interests of Alkhudhairi Jewelry Co or third parties.
Prevent fraud and ensure security.
Communicate updates, offers, and important notices (you may opt-out at any time).
Conduct internal audits, data analysis, and research.
Share with professional advisors for billing, legal, or compliance purposes.

3. Collection and Use of Non-Personal Information

We collect non-personal data (not linked to any identifiable individual) to enhance our services. Examples include:

Language, device ID, referrer URLs, and geographic location.
Website activity and usage patterns (aggregated and anonymized).
Search queries and interaction logs.
App usage data with your explicit consent.

If we combine non-personal and personal data, it will be treated as personal information.

4. Cookies and Tracking Technologies

We use cookies, pixel tags, and web beacons to:

Understand user behavior.
Improve website performance and marketing.
Personalize user experience.

Cookies may store personal information. You may disable cookies in your browser, but some Website features may not function correctly.

We also collect server logs (e.g., IP address, browser, ISP, operating system, timestamps) to analyze trends and improve services.

Some emails may include tracking URLs or pixel tags to measure engagement.

5. Disclosure to Third Parties

We may share your data with:

Service providers (e.g., logistics, customer support, IT services).
Payment processors (subject to their privacy policies).
Government or law enforcement if required by law or public interest.
Third parties during business transfers (e.g., mergers or sales).

Third-party recipients are required to handle your data in accordance with applicable data protection laws.

6. Data Security

We implement encryption and other security measures to protect your data during transmission and storage. However, no method is 100% secure. You accept the inherent risks of online transmission and agree not to hold us liable for breaches beyond our control.

You are responsible for any personal data you choose to share publicly.

7. Data Integrity and Retention

We strive to keep your data accurate and up-to-date. Personal data is retained only as long as necessary for the purposes stated in this policy, or as required by law.

8. Access and Deletion Requests

You may request access to or deletion of your personal data by contacting us through the details on our website. We will comply unless restricted by law or for legitimate security/fraud prevention reasons.

In some cases, we may deny requests that are frivolous, violate others’ privacy, or are technically impractical.

9. Children

Minors under the age of legal majority in Kuwait may not create an account without parental consent. If we become aware of data collected from a child without proper consent, we will delete it promptly.

10. Location-Based Services

To enable location-based services, we may collect real-time geographic location data from your device, with your consent.