SHIPPING & RETURNS
Local Shipping
- Enjoy free delivery across Kuwait within 24 hours.
- Orders paid before 12 pm(noon) will be delivered on the same day,
- Orders paid after 12 pm(noon) will be dispatched the next working day.
International Shipping
Our standard policy to ensure that your paid orders arrive promptly. We prioritize
eƯiciency and customer satisfaction, so you can expect timely updates on your
shipment status. We provide excellent service and partner with DHL, Aramex and
FedEx for international shipping.
Local Returns
We have a 24-hour exchange and return policy, which means your item must be
exchanged or returned for store credit within 24 hours from the purchase date.
Refunds will only be issued if the return is made within 24 hours from time of
purchase, as per Kuwait Consumer Protection Law No. 39/2014 concerning gold and
watches.
To be eligible for an exchange or return, you’ll need to provide:
- The receipt or proof of purchase.
- Your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging.
Final approval for the return or exchange will be after the piece is examined by the seller to determine its authenticity or not.
International Returns
All international sales are final sale and will not qualify for exchanges or returns.